Ako Marketing Help Center

Why can't I preview my ad when I create my camp...

If you are unable to preview your campaign, please check if you have installed an adblocker. If you do, turn the ad blocker off to see the preview of your...

What will happen if I update the product inform...

No action is needed on your end. Ako Marketing automatically syncs your product information with Facebook. How it works Akohub updates your Facebook product catalog daily When you add, update,...

What should I do to fix my restricted Ad accounts?

Facebook requires you to turn two-factor authentication, the security feature for Business Manager on. If you have not turned it on, your ad accounts will be restricted and this stops...

Can I change the order of the carousel?

Short Answer: No. The order of products in a dynamic carousel cannot be manually changed. Meta (Facebook) automatically determines the sequence to ensure the most relevant items are seen first....

Why are the products that are unavailable on my...

Our system syncs product data from your Shopify store to Facebook once per day. As long as a product is available in your Shopify Online Store sales channel, it will...

Why is the product set not up to date?

Our system creates a Facebook Product Catalog for you and updates it on a daily basis for you by uploading product information from your Shopify store to Facebook. If you...